SharePoint HQ HelpDesk Offers Small and Medium Sized Companies a Fully Integrated SharePoint Based Help Desk Solution.

Toronto, Canada – July 15, 2008 – SharePoint HQ, a leading provider of training, professional services, hosting, web parts and solutions for Microsoft® SharePoint®, announced today the release of its SharePoint HelpDesk solution for both Windows SharePoint Services 3.0 (WSS 3.0) and Microsoft Office SharePoint Server 2007 (MOSS 2007).  The new SharePoint HelpDesk solution will enable companies to improve customer service and issue resolution through a central, single sign-on, security trimmed SharePoint site.  

Previously companies in need of a robust help desk application either had to develop an in-house solution or integrate a 3^rd party help desk application within an existing SharePoint portal.  The SharePoint HelpDesk now provides companies the option of a robust help desk solution for both WSS 3.0 and MOSS 2007.

The SharePoint HelpDesk includes the following features:

• Uniquely identify and track the lifecycle of each issue from initial issue report to final resolution
• Self-help functionality for common, easily resolved issues
• Robust search capabilities of each issue in the HelpDesk repository
• Automation of common tasks with SharePoint Workflows
• Easy-to-read, high level dashboard with key KPI and daily, weekly, monthly metrics

“With the SharePoint HelpDesk businesses are now able to leverage all the advantages of both SharePoint and a help desk application without having to turn to an outside 3^rd party vendor, “said Hans Leuschner, Vice President of SharePoint HQ.  “This seamless integration within SharePoint will allow help desk teams in small and medium sized companies to take of advantage of SharePoint’s collaboration tools and lead to improved issue resolution and overall customer service. “

“HelpDesk offers a great deal of  value for a very reasonable price and permits medium sized companies access to toolsets that only a few short years ago were only available to the Enterprise,” added Grant Jurgeneit, North American Sales Manager .

The SharePoint HelpDesk solution is available throughout North America.  For more information on the SharePoint Helpdesk solution, contact SharePoint HQ Professional Services, at 416-585-9678 or by email at Consulting@SharePointHQ.com.  

About SharePoint HQ

SharePoint HQ offers training, consulting, hosting, web parts and solutions for Microsoft® SharePoint® Products and Technologies.  SharePoint HQ is both a Microsoft Gold Certified Partner and ISV Royalty Partner.  SharePoint HQ is part of the ThinkNet Inc. group of businesses.  Founded in 1990, ThinkNet Inc. has continually provided innovative solutions for businesses in a variety of industries.

Note:
ThinkNet Inc. All rights reserved. ThinkNet is a registered trademark of ThinkNet Inc.
HQ and the HQ logo are trademarks of ThinkNet Inc.
SharePoint and Microsoft are trademarks of Microsoft Corporation.