|
|
|
|
When you
invest in a SharePoint-based HelpDesk portal you give
your employees, customers and partners the issue support
they need when they need it most. Through 24/7 online
support over your SharePoint Intranet, Extranet or
Intranet your can track each issue’s lifecycle from the
initial trouble ticket straight through to issue
resolution. Assign priority to each issue and send it to
the appropriate HelpDesk team. The SharePoint HQ
HelpDesk Portal is available for Windows SharePoint
Services 3.0 (WSS 3.0) or Microsoft Office SharePoint
Portal 2007 (MOSS 2007).
|
|
|
• Uniquely
identify and track the lifecycle of each issue from
initial issue report to final resolution
• Categorize
and prioritize each help desk issue
• A
centralized, single sign-on help desk portal with
security trimmed access according to each user’s
permission level
• Self-service
end user ticket creation by web form, phone
• Alert key
staff when important issue milestones are completed
• Repository
of each issue’s lifecycle kept in help desk database
• Robust
search functionality of each issue in help desk
repository
• Display
important announcements on the help desk main page
• Automation
of common tasks with workflows
• Targeted
email alerts sent out upon important milestone
completions |
 |
|
|
|
|
|
